Your designs are your business.

1This website

The site is a set of static pages. It sets no cookies and stores nothing in your browser. It loads nothing from other companies. If your browser’s language doesn’t choose the page’s language, our host works out your country from your IP address to choose it. The country is not stored.

If a partner’s link brought you here, its code (?ref=…) stays in the links you follow on this site and goes with you to your Motifab account, so the partner is credited. It is never stored in your browser and nothing else is sent with it.

2Your Motifab account

When you create an account we keep your e-mail address and a protected form of your password, or send you a one-time code by e-mail instead.

To run the trial and the licence we keep which computers your account uses (an identifier Motifab creates for each one, not your name or your files) and when Motifab last checked your licence. We use the IP address of sign-ups only to stop abuse.

For your AI credits we keep your balance and, for each AI action, what it was, when, and how many credits it used. We don’t keep your designs; the pictures sent to Motifab AI are kept only as “Pictures sent to Motifab AI” says below.

3Paying

Card payments are processed by Paysera, which keeps your card details. We receive what you bought, your e-mail address and whether the payment went through, with the card’s type and a masked number for the receipt, never the full card number. The receipt comes from us by e-mail.

4Motifab, the app

Motifab works on your computer. It has no ads and doesn’t collect usage data about your designs. Besides signing in and checking your licence, it connects to us only for AI.

Motifab keeps unsaved changes as drafts in its own folder on your computer, so they survive a crash. Its log files stay on your computer and never hold designs, pictures or file names from your folders. Copy details puts versions and recent messages on your clipboard, only when you press it.

5Motifab AI

Motifab AI and AI Digitizing PRO are optional. When you use them, Motifab sends the design’s parts and settings, and pictures of its stitches and of the original artwork, to our server, which passes them to OpenAI to answer and returns the result. Motifab asks the service not to keep the conversation; it keeps requests for a short while as its own terms say. You can tell Motifab to keep the original artwork on your computer.

6Pictures sent to Motifab AI

The pictures Motifab AI and the realistic DTF look work on, and their results, are kept for up to 12 months for quality review only: seen by Motifab’s staff alone, never sold or shared, deleted when you ask.

This covers every online feature that works on pictures: Motifab AI, AI Digitizing PRO, the realistic look of a DTF print and the photo clean-up. With each picture we keep what was asked, the model and the outcome. They are stored on our server in the EU (Frankfurt), in a private store only Motifab’s staff can open.

You accept this before you download Motifab and when you first sign in to the app. Without your acceptance we keep no pictures from your account, only what each AI action was and what it cost.

You can have them deleted at any time: delete them yourself in your account at motifab.com/account, or write to sales@motifab.com and we delete them.

7When you write to us

The contact form on this site sends what you enter through our e-mail provider, Resend, to our mailbox. We receive what you write and your e-mail address, and use them only to answer you and, if you buy Motifab, to provide what you bought. We keep e-mails as long as we need them for that and as the law requires for sales records.

8Your rights and who we are

You can ask us what we hold about you, have it corrected or deleted, or object to how we use it, and you can complain to your data-protection authority. Deleting your account ends your licence and credits.